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Terms & Conditions

Customer Care

To enable us to comply with our corporate policies and with regulatory requirements being observed by Medicour.Co. as a controller, processor and third party, it is important that Medicour.Co collects, uses, stores and retains your personal data when it is reasonable and necessary for a declared and specific purpose.

In general, we are using your data for any of the following purposes:

  • For you to have a better online shopping experience;

  • For you to place an order and for us to identify and contact you, verify and confirm your order;

  • For you to create a Medicour.Co account and when you log-in, you will be able to:

    • Store items in your shopping cart between visits,

    • Proceed through checkout faster when making a purchase,

    • Check the status of orders,

    • View past orders,

    • Check your accumulated points in your loyalty card,

    • Make changes to your account information,

    • Update your account profile, and

    • Store alternative addresses (for shipping to multiple family members and friends!);

  • For you to provide reviews in our products and services;

  • For you to subscribe/unsubscribe to our e-newsletters;

  • To generate statistical insights;

  • To conduct research and analysis (through surveys or polls) in order to improve customer experience/satisfaction;

  • To respond to specific complaints, inquiries, requests or to provide requested information;

  • To provide customer care activities, monitor our quality and security, and provide services timely and efficiently; and,

  • To notify and update you (through call, text or email) about our complimentary, commercial and promotional advertisements, loyalty and rewards offers, exclusive invites, discounts, surveys, and other direct marketing that we deemed relevant and beneficial to you based on your preference and interest initially provided to us or made aware of, with which you can opt-out anytime should you prefer not to receive these notifications.

  • To comply with Medicour.Co’s obligations under law and as required by government organizations and/or;

  • To comply with legal and regulatory requirements or obligations; and,

  • To perform such other processing or disclosure that may be required under law or regulations.

 

What type of personal data we collect?

The types of personal data that we will collect from you depends on the particular purpose and/or position for which you are submitting an application. The common type of data collected by Medicour.Co from you, generally includes the following:

  • Basic personal information such as full name, nickname, home addresses/billing address/shipping address, e-mail address, employment information, telephone, other personal contact numbers, username and password;

  • Sensitive personal information such as date of birth, age, occupation, and gender; and,

  • Other sensitive personal information and records such as, but not limited to, the following:

  • Prescription / medical records

  • Valid identification cards

Please note that you are responsible for ensuring that all such personal data you submit through the Medicour.Co site is accurate, complete and up-to-date.

Privacy & Safety

As a general rule, we are not allowed to share your data to third party except in limited circumstances as noted below.

By giving your consent, you authorize Medical.Co to disclose your personal data to accredited/affiliated third parties or independent/non-affiliated third parties, whether local or foreign in any of the following circumstances:

  • As necessary for the proper execution of processes related to the declared purposes in this Privacy Policy.

  • The use or disclosure is reasonably necessary, required or authorized by or under law (such as for criminal investigation, as requested by court of law).

This means we might provide your personal data to the following:

  • Our affiliates, subsidiaries, partner companies, organizations, or agencies including their sub-contractors or prospective business partners that act as our service providers and contractors;

  • Law enforcement and government agencies;

  • All third parties with which we share this personal data are required to use your personal data in a manner that is consistent with this Privacy Policy.

However, these companies may only use such personal data for the purpose(s) disclosed in this Privacy Policy and may not use it for any other purpose.

What is our Privacy Policy regarding children?

Medicour.Co is very sensitive to privacy issues and we are especially careful in any communications with one of our most treasured customers - children. Medicour.Co would never collect personal data from children directly, without the parent's consent.

Personal data collected from children is used solely by Medicour.Co or other entities that provide technical, fulfillment or other services to Medicour.Co. For example, such entities may provide services, such as, improving our services/web sites, and fulfilling requests or administering promotions. These personal data are not sold.

Meanwhile, we urge parents to regularly monitor and supervise their children's on-line activities.

 

How we protect your personal data?

We take reasonable steps to make sure that your personal data we collect, use or disclose are accurate, complete, and up-to-date. We strictly enforce our Privacy Policy within the Medicour.Co and we have implemented technological, organizational and physical security measures to protect your personal data we hold from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We put in effect safeguards such as the following:

  • We keep and protect your personal data using a secured server behind a firewall, deploying encryption on computing devices and physical security controls.

  • We restrict access to your personal data only to qualified and authorized personnel who hold your personal data with strict confidentiality.

  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

  • Any personal data that you provide on the website is initially processed and stored by Medicour.Co. Using a secured connection, only authorized Medicour.Co personnel can then access and download your personal data from the Medicour.Co.

  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign-off when finished using a shared computer.

 

Where and how long do we keep your personal data?

Medicour.Co reserves the right to retain your personal data in our files located in the Philippines under certain circumstances such as when your personal data may be necessary to resolve disputes, or Medicour.Co is required to do so by law or in the good faith; provided that such action is necessary to comply with a legal obligation and/or protect and defend the rights or property of Medicour.Co or its affiliates. If Medicour.Co is required to retain any portion of your personal data for such purposes, it shall use reasonable efforts to limit such data to what is necessary to accomplish the particular purpose.

 

What if there are changes in our Privacy Policy?

From time to time, it may be necessary for Medicour.Co to change this Privacy Policy. If we change our Privacy Policy, we will post the revised version here and will take effect immediately, so we suggest that you check here periodically for the most up-to-date version of our Privacy Policy. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected personal data without obtaining your consent, unless required by law.

 

How you can access, correct and update the personal data we have about you?

To exercise your rights which include right to access, modify, erase and object to processing your personal data within a reasonable time after such request or should you have any inquiries, feedback on this Privacy Policy, and/or complaints to Medicour.Co you may reach us through our “Contact Us”/”Customer Service” menu in this website, medicourco.com,  through a written letter or through an email to our Data Protection Officer (DPO).

****You may also lodge a complaint before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph/mechanics-for-complaints/.

Our decisions to provide such access or consider any request for correction, erasure and objection to process your personal data as it appears in our records are always subject to any exceptions under applicable and relevant laws and/or the DPA, its IRR and other issuances of NPC.

To cover for the cost of verifying a request for information and locating, retrieving, reviewing and copying any material requested, we may charge you minimal and reasonable fees based on administrative costs we incurred.

 

This Privacy Policy was last amended in December 2020.

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